At Siliguri Toys, we bring joy to children and families across Bhutan, Northeast India, West Bengal, Nepal, and beyond! From cuddly soft toys and brain-boosting educational toys to high-tech electronic toys and seasonal favorites, we curate the perfect playthings for every age and market.
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We deliver across Northeast India, West Bengal, Bhutan, and Nepal. Delivery charges vary by location - ₹50-100 within Siliguri, ₹100-200 for other West Bengal areas, and ₹200-500 for Northeast states/Bhutan/Nepal. Contact us for exact rates to your location.
Delivery times: 1-2 days within Siliguri, 3-5 days for West Bengal, 5-7 days for Northeast states, and 7-10 days for Bhutan/Nepal. During festivals, please add 2-3 extra days. We provide tracking details for all orders.
Yes! We offer special discounts for schools, daycare centers, and retailers. For orders above ₹5,000, you get 10% off; above ₹10,000 gets 15% off. WhatsApp us at +91 70010 30964 for bulk inquiries.
We accept UPI (PhonePe, Google Pay, Paytm), credit/debit cards, net banking, and cash on delivery (COD available only for Siliguri and nearby areas up to ₹2,000). For international orders (Bhutan/Nepal), we accept bank transfers.
Absolutely! We use SSL-encrypted payment gateways and don't store your card details. For UPI payments, you'll receive a verified merchant QR code/payment link directly from our official number.
Yes, GST invoices are automatically generated for all orders. You'll receive it via email/SMS. For business purchases with GSTIN, please provide details during checkout to avail input tax credit.
We accept returns within 7 days for defective/wrong items. Toys must be unopened/unused with original packaging. For hygiene reasons, soft toys can only be returned if sealed. Contact us at siliguritoys@gmail.com to initiate returns.
Yes! For damaged/defective items, we provide free replacements within 15 days. For Northeast/Bhutan/Nepal orders, we may offer partial refunds instead due to logistics. Snap a photo of the issue and WhatsApp us at +91 70010 30964.
Orders can be modified/cancelled within 6 hours of placement or until shipped (whichever is earlier). For cancellations, refunds are processed within 3-5 working days to your original payment method.